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Charge 3 screen won't turn on

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‎09-27-2020 17:38 - last edited on ‎09-28-2020 05:15 by Fitbit Moderator

‎09-27-2020 17:38 - last edited on ‎09-28-2020 05:15 by Fitbit Moderator

Still vibrates when I push the button, still syncs to phone but screen stays black.

 

 

Moderator edit: updated subject for clarity

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‎09-28-2020 05:14

‎09-28-2020 05:14

Hi @MargaretES, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Charge 3 since the screen won't turn on.

 

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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