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Charge 3 screen won't turn on

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‎09-28-2020 20:35 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

‎09-28-2020 20:35 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

My display screen has been black for months now. My Fitbit still tracks all my stats. I have tried to restart many times, regular and long restart. I also tried to change the clock face. There are vibrations but nothing on the screen at all.

 

 

Moderator edit: updated subject for clarity

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‎09-29-2020 05:06

‎09-29-2020 05:06

Hi @BrittB20, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Charge 3 is black and it won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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