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Charge 3 screen won't turn on

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‎09-29-2020 11:23 - last edited on ‎09-30-2020 07:03 by Fitbit Moderator

‎09-29-2020 11:23 - last edited on ‎09-30-2020 07:03 by Fitbit Moderator

Black screen

Have Reset to smiley face repeatedly 

Reset clock face twice

Connects and updates on app

But screen remains black ugh.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-30-2020 07:01

‎09-30-2020 07:01

Hi @SAP82, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Charge 3 remains black and it won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-30-2020 07:07

In response to JuanJoFitbit

‎09-30-2020 07:07

Hi. My screen is very faint, although the smiley face, when I get it, is bright. Can you please let me know a fix, too? Thanks...

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