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Charge 3 screen won't turn on

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‎10-11-2020 09:09 - last edited on ‎10-12-2020 07:06 by Fitbit Moderator

‎10-11-2020 09:09 - last edited on ‎10-12-2020 07:06 by Fitbit Moderator

My Charge 3 will not turn on at all 

I have tried all the steps on this Forum with no success! How to I return this item for repair? 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-12-2020 07:04

‎10-12-2020 07:04

Hi @Vtg, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Regarding your question about how to return your device, I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back to them with the reference number they provided in case you need further assistance.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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‎10-12-2020 07:37

In response to JuanJoFitbit

‎10-12-2020 07:37

Thank you
I sent them the Tracking # for my return


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‎10-17-2020 13:17

In response to JuanJoFitbit

‎10-17-2020 13:17

Hi,

I see that my Fitbit Charge 3 has been received . Is there any way for me to receive a message letting me know when my replacement Charge 3 is on its way to me? 
Thank you for your help

 

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