Charge 3 screen won't turn on

[SunsetRunner]

The fit bit app just updated my charge 3 and now the clock screen is blank..push button/ tap screen does not help. Seems to be tracking everything.  Just clock and all the features do not work.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SunsetRunner, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the clock face is blank and it won't turn on.

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see the screen issue gets fixed.

Keep me posted on the outcome.

[SunsetRunner]

Tried restarting a couple times and changed the clock face. The screen is still blank. 

[SunsetRunner]

Did as suggested, still not working. Frustrating, because it worked fine
before the update.

[Sammy81]

Mine did the same exact thing and my screen is still black. Mine was fine before the update and then there were lines across it so I tried to reset it and it never came back on. I'm still wearing it because it still tracks my sleep and steps and stuff and I have an alarm set on it that still goes off when I need it to. Why do they try to fix something that wasn't broken? It is beyond frustrating. 

[Criket62]

My screen had lines through it, couldn't see it all outside, now it's been blank for several days. I wear it because it still tracks. But one night it only register 3 hrs of sleep and I know I got more than that. And this morning it didn't give me a sleep score, even though I got 10 hrs of sleep. But it being black kind of defeats having a watch on my wrist. And thinking back, I'm not alerted to phone calls or texts for quite awhile.