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Charge 3 screen won't turn on

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‎09-23-2021 14:45 - last edited on ‎09-23-2021 15:10 by Fitbit Moderator

‎09-23-2021 14:45 - last edited on ‎09-23-2021 15:10 by Fitbit Moderator

I’ve had my charge 3 for over a year, it then desynchronise from my phone. 
I disconnected it to reconnect it and it refused to reconnect

The following day the screen turned black, but when I press the side button it vibrates 

 

I’ve held down the side button (connected to the charger plugged into a wall) for 15 seconds and it cuts out vibrating after 7 seconds, but nothing appears on my screen

 

any help? 

 

 

Moderator Edit: Clarified subject

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‎09-23-2021 15:31

‎09-23-2021 15:31

@emmaMcc2k Welcome to the Community Forums.

 

Thank you for the information and for the troubleshooting steps you've followed prior to posting. I recommend trying a normal restart by following the instructions here. 

 

If the issue persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.

 

See you around.

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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