Charge 3 screen won't wake

[Kate2631]

I've had my charge 3 for less than 2 weeks. It just stopped working. The screen won't wake even after I charged it. Nothing happens... no vibrate or light up.

Moderator edit: subject for clarity

[stephvandyke]

I contacted fitbit and they had me try everything and then promptly replaced my fitbit when nothing worked. They were pretty great about it. I think mine was still covered under a year warranty.

[melldoyle]

I'm having the same issue with my Charge 3. Screen went black. I can still see the Fitbit syncing from my mobile app. I also tried changing the Clock face, but no luck.

[Saramil1]

Tried this and still the screen wake button won't go on

[Saramil1]

Done all this and still won't screen wake

[Cola33]

Hello, I tried the suggestions below (change face, reboot) but the screen won't wake, the fitbit is working otherwise, charging etc., what else can I do?

[WilsonFitbit]

Hello @Cola33, It's great to see you around! Thank you for the troubleshooting steps you've followed! 

For screen difficulties, please check this thread.

On a side note, I'll be closing this thread and if you have any questions, please refer to the thread above. 

Have a great day!