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Charge 3 screen wont' turn on

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‎10-16-2020 16:01 - last edited on ‎10-17-2020 06:12 by Fitbit Moderator

‎10-16-2020 16:01 - last edited on ‎10-17-2020 06:12 by Fitbit Moderator

So I have a fitbit charge3. Its been replaced once because of lines gong across the screen. That was back in February when my original device was about 3 months old. It started to happen again to my new device, so I tried all the reset instructions they sent me the last time from when it broke but nothing resolved it. No my screen has gone totally blank. Please help.

 

 

Moderator edit: updated subject for clarity

 

 

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‎10-17-2020 06:11

‎10-17-2020 06:11

Hi @laurelita88, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 became blank and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via social media and email. Please don't hesitate to get back if more assistance is needed.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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