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Charge 3 scrolling through screens and now stuck on smiley face. Long reboot not working

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‎01-06-2022 08:21

‎01-06-2022 08:21

My charge 3 started scrolling through the screens and the button is unresponsive. I have tried the long restart it only beeped 6 times (rather than 7). It didn't turn off but is now stuck on smiley face. I have tried long restart again but just returns to smiley face. There is no support available - they are not giving advice via email anymore, I have tried live chat but still waiting for help after an hour. I can't find a UK phone number. I don't know what to do

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‎01-07-2022 07:53

‎01-07-2022 07:53

Please could a moderator ask for this to be logged with support, as there is no way to log this myself. They don't take emails anymore and the livechat doesn't work (it ever connects to an advisor)

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