Charge 3 self destructs in less than a year

[Chubasco]

My wife and returned to FitBit just under 1 year ago.  I got the Versa and she got the Charge 3.  Yesterday her Charge 3 started to lose battery charge very quickly, and was dead (no battery charge) within hours of recharging it to 100%.  Since then it is unstable, unresponsive, won’t connect via Bluetooth nor sync with the app.  Basically, it is impossible to debug nor attempt to fix.  The only thing I managed to do before it stopped responding was to reboot it using the device’s interface.

Can someone provide a link to initiate the warranty exchange/ return process?  This has been a very unfortunate experience that restarts our search for alternatives to Apple’s watch.

[Naomigo]

Similar problem. It was almost less than a year old and my charge 3 doesnt even charge.

[JEANNIE960]

I got my Charge3 a year ago and It no longer reads my activity or my active pulse.