Charge 3 short battery life

[Saram368]

My Charge 3 battery is suddenly only lasting about 3 hours instead of its usual week or so. I have used different chargers to ensure it was getting a false charge, and it isn't. I didn't do anything out of the normal with it. 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Saram368 Thanks for stopping by!

Let me help you with this and thank you for troubleshooting this issue. You can follow these instructions to help improve the battery life.

Let me know how it goes.

[Saram368]

Thank you for the tips. I have done most of these, I set it up so its quite conservative, and didn't change any of it when it suddenly started dying so quickly. When it had it fully charged last night, I had turned off notifications and the alarm. By the time I woke up this morning, it was already dead. 

[AlvaroFitbit]

@Saram368 thank you for your reply.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Let me know how it goes.

[dyehl1]

Hello, my fitbit charge 3 was working great. Then, a week ago it just went dead. I charged it for the normal two hours and then took it off and it was dead within a minute. It will not hold charge longer than a few seconds. It shows 100% charged and then less than a minute later it shows the battery has 1% charge. Have you found any options that has helped you? 

[AlvaroFitbit]

@dyehl1 It's great to see you in the Community! 

Please try the suggestions in my first post to see if this helps your tracker keep a longer battery life.

Hope this helps.

[ccirrici]

Going through the same thing; sadly this Charge 3 was the replacement for my first Charge 3 for which the screen faded to black in under 8 months. The battery for this one started rapidly declining in under 6 months. Apparently because the warranty doesn’t apply to the replacement Fitbit basically shrugged and told me to purchase a new device at full cost. 

[AlvaroFitbit]

@Saram368 I hope you are doing fine.

Sorry to hear about this. You tracker and replacements are covered under the original tracker's warranty period which is usually 1 year, since you used the first one for 8 months and the second one for 6 months then the replacement was outside the warranty period when it stopped working. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

I'll be around.

[ccirrici]

Here’s what I believe - after the first device fails within the first year, Fitbit gives you the “generous” offer of a replacement or a small credit towards sinking more money into a new device. Should you choose the replacement, Fitbit sends you a device that is also defective. The warranty clock keeps running on the first defective device and expires as the battery (or screen) fails on the replacement. Fitbit then says “too bad, so sad guess you’ll just have to buy another Fitbit at full price. Here’s a link for free standard shipping!”

[Mrb731]

It looks like this is happening to a lot of people. I think Fitbit might have made this happen to people with the new update and so people have to get a new one. Too bad this only started happening when Google bought Fitbit. If Fitbit starts fixing these issues, Fitbit can become great again 😉