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Charge 3 shortcuts only showing Pilates as an option

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My fit bit is just giving me the option to log Pilates . I don’t even have it on my app!? Any suggestions?

 

 

Moderator edit: updated subject for clarity

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I tried it a number of times and suddenly it worked. No understanding of why it didn’t then did though.

Sent from my iPhone
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Can someone explain which is the account icon as I can’t see anything obvious once I’m on the dashboard. Be looked in settings and can’t see any option to set up a device

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Francie Wood, the colored print may be what you are looking for.  If not following each of my directions should work.

 

"copied from earlier post of mine"

 

Mine goes back to Pilates if i change anything on the settings.  So first go to the fitbit.app or settings on fitbit.com where you click the settings gear top right corner then the photo of the charge 3, rest is similar to phone app as explained here, Depending if you are on the new updated ugly phone app dashboard or old app dashboard (mine updated today unfortunately, i had not been letting it).  click the square in the right corner on the old app dashboard, or on the new app click your profile photo in the top left corner of the dashboardThen one touch of the Charge 3 photo. Scroll down to Exercise Shortcuts and touch it. Then touching the word "edit" in the top right, Here you can see your preset short cuts and delete up to 5 of your short cuts by touching the - sign in the red circle , and then add in the short cuts you want by touching the + (plus) sign. So i just hit edit, then the red circle with the - (minus sign) on the walk short cut.  I hit save or done.  Then i hit the + Exercise Shortcut, written in gray at the bottom of your screen.  Here i added in treadmill (6 is the most you can have).  Here keep adding and saving until you have 6 exercise short cuts you want.  When you are done each save and then go back to your main screen.  After this follow steps below to reset your charge 3 from you watch not the app or fitbit.com.

 

Now you set them up but you need them to show on your watch.  Syncing alone never works for me, my watch will show pilates or my old ones, it won't update until I go to the Settings actually on the charge 3 and then scroll to reset. on the watch, not by using the cord or anything, i have to reset on the watch.  So following is how to get to that on your charge 3:

 

1.  I swipe the charge 3 screen to the left 3 times, that brings me from the clock, to exercise, to timers alarms,  then weather and settings. 

2 Tap Settings and scroll down by swiping the screen up until you see the word about.

3. Click/touch the word "about'

4.Scroll down by swiping up until you see the last screen and it says "Reboot Device".  

5 Tap on the Reboot Device word, this will reboot the device without losing any information.  At this point it will reboot and start back up on it's own.  Then and only then, will my newly chosen exercise shortcuts show up on my charge 3. 

 

Give it a try, this works for me every time. 

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PERFECT! Thank you.

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This worked for me, though I did need to set up a “replacement Charge 3”.

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This worked for me, though I did need to set up a “replacement Charge 3”.

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It works for a while. Then my device won’t sync, and it all starts again 

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ME too. Nothing changes. Everything Mmm2my2qtez did, I did and no results.

Very frustrating.

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You can change it on dashboard on the website, did you try that?

Sent from my iPhone

 

 

Moderator edit: personal info removed

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thank you for your response
I did on the website, the app, tried to re-sync,…. and nothing has worked.

anything else I should try?

thank you
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@jojoinshape so you are now saying that you have a sync issue? What device do you sync through? 

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so sorry, but no. Everything syncs except the changes of my exercise shortcuts. They do not come up on my Inspire HR.
is has Run, and 4 Pilates.
And will not change


Moderator edit: personal info removed

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This worked for me too! I didn’t even know I could change my exercise preferences until I had Pilates come up twice on my watch today and I’ve been struggling to amend it so thank you for your help 😁🙏🏼

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