Charge 3 shortcuts only showing Pilates as an option

[Jawjr1]

Hello.

Yesterday when I went to the gym for my bike ride, I hit the exercise icon on my Fitbit Charge 3, and started to swipe across, like I always do.  Run was there BUT ALL the other options became pilates.  No bike, no treadmill, no weights, etc.

Got an e-mail from support asking me to click on things that aren't on my Charge 3.  Any suggestions?

Thank you

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Jawjr1, thanks for stopping by. Thanks for the details provided, I'll be glad to help you. 

I was experiencing the same last Monday, but I fixed mine by going into the exercise shortcuts and deleting all of the ones listed (my Charge 3 was showing Pilates, Pilates, Pilates but my app listed run, treadmill, bike etc). Then, I re -added the ones I wanted and synced my phone again. To find the steps, click here. 

If that doesn't work, please set up your Charge 3 as a replacement device by following these instructions:

1. From the Fitbit app dashboard, tap or click the Account icon
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Give this a shot and let me know the outcome, I'll be around.