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Charge 3 showed 100 error and diamond logo

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‎10-31-2020 08:50 - last edited on ‎11-01-2020 10:27 by

‎10-31-2020 08:50 - last edited on ‎11-01-2020 10:27 by

My Fitbit Charge 3 is inoperative for a week. There appeared to be an update, the screen blinked, then showed “100” and the Fitbit diamond logo. I tried short and long restarts, and reinstalled the app on my iPad and iPhone. Nothing helps. Prior to this, the Charge 3 was very difficult to manage with Bluetooth. I had to uninstall/remove it in the app and on my devices’ Bluetooth every time I went to the app. I have noticed that it seems to connect better when I stay away from my Tesla, so perhaps a Bluetooth conflict. I am ready to toss it in a drawer and get an Apple Watch.

 

 

Moderator edit: subject for clarity 

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‎11-01-2020 10:26

‎11-01-2020 10:26

Welcome to the Fitbit Community, @8561dhc.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Charge 3. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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