help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 showing 0 steps and 9 floors for a previous day

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-20-2021 14:28 - last edited on ‎06-21-2021 05:26 by Fitbit Moderator

‎06-20-2021 14:28 - last edited on ‎06-21-2021 05:26 by Fitbit Moderator

I logged onto my fitbit dashboard today and noticed it had not synced since Monday June 14th, so I restarted my phone and used the fitbit app to sync. It synced the data fine for Sunday June 20th, and for Saturday June 19th, but the data earlier than that is incomplete. Doesn't the fitbit store more than 2 days worth a data?

 

The step total on Friday June 18th might be correct, but the activities graph only shows data starting at 11:30 PM.

The step total on Thursday June 17th might be correct, but the activities graph shows no data at all.

The step total on Wednesday June 16th is wrong with 0 steps and 9 floors.

 

And my activity history shows 3 walks with 'N/A' for steps.

 

How I can sync my fitbit?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-20-2021 23:59

‎06-20-2021 23:59

According to the manual:

 

"Charge 3 stores your data, including daily stats, sleep information, and exercise history, for 7 days. Sync your tracker with the Fitbit app to access your historical data."

 

And my understanding is that after 7 days it doesn't just stop recording but, instead, records data at a daily summary level rather than the normal detailed level. So, it's certainly not worked as it should. Unfortunately, if data is missing after a successful sync then that data is lost for good.

 

It might be worth contacting customer support to see if they can see anything from the server side but I doubt very much that you will get your lost data back.

 

Best Answer