Charge 3 showing 001 error message with Fitbit logo

[AmySpring198]

I’m having an issue with my charge 3.   I’ve reset it while charged, get a smiley face, I removed it from the charger and the error message comes back! I’ve tried this 3 times.  Need help.

Moderator edit: subject for clarity and format

[LiliyaFitbit]

Welcome to the Fitbit Community, @AmySpring198.

I am sorry to hear your Charge 3 tracker is showing 001 error message with Fitbit logo. Thanks for trying to resolve this, I understand how you are feeling and I am here to help. Since you've tried to restart the tracker, I recommend doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome.

[Mjay7468]

I have the same issue I have tried rebooting numerous times I have no green lights at the back and my iPhone can’t find my charge 3 despite taking Bluetooth off and removing the device and turning Bluetooth back on , I have uninstalled the app then reinstalled and so have obviously lost all my data ... I have to keep it on charge to see the logo and error message or it just goes dead , if rebooting I get the lines going along the screen, if I remove it and put back on I get the smiley face, then the Fitbit logo and error code 001 again ... it’s doing my head in !

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mjay7468.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling and appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Mjay7468]

Thank you much appreciated xx

Kind regards

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your response, @Mjay7468.

I appreciate your feedback. I am sure our Support team will do their best to help you, please keep working with them. 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Keep on visiting the forums.