02-07-2019 10:19 - last edited on 11-17-2020 11:25 by MatthewFitbit
02-07-2019 10:19 - last edited on 11-17-2020 11:25 by MatthewFitbit
My Fitbit Charge 3 is not responding. Just blinking Fitbit logo on the screen. Cant reboot or do anything - it vibrates when I try to reboot.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
02-08-2019 03:50
02-08-2019 03:50
It's great to see you around @troenaas, @RiseAndShine and @Rich_Laue thanks for the input.
I appreciate all the efforts in trying to fix this 001 error by yourself and for the attachments. Since the restart process didn't work, I recommend performing a long restart by doing the following:
Let me know the outcome.
02-07-2019 11:01
02-07-2019 23:46
02-07-2019 23:46
Hello @troenaas, welcome to the community.
Please see the pinned post at the top of the forum.
02-08-2019 03:50
02-08-2019 03:50
It's great to see you around @troenaas, @RiseAndShine and @Rich_Laue thanks for the input.
I appreciate all the efforts in trying to fix this 001 error by yourself and for the attachments. Since the restart process didn't work, I recommend performing a long restart by doing the following:
Let me know the outcome.
02-08-2019 09:05
02-08-2019 09:05
That worked like a charm! Thanks!
02-10-2019 03:08
02-10-2019 03:08
Those are great news @troenaas, I am glad to hear that the instructions provided worked and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.
Keep the stepping up!
03-27-2019 03:55
03-27-2019 03:55
Tried all the steps here as well as all the steps in help clock face remains on the logo and will not synch
04-01-2019 11:09
04-01-2019 11:09
I did this but now the time is off
04-01-2019 15:59
04-01-2019 15:59
@rjokland, you need to sync Charge 3 with your device to adjust the clock.
10-27-2019 06:06
10-27-2019 06:06
I'm having the same issue.... Fitbit logo dots with 001 underneath.
Have tried multiple of the attempts all of reset procedures found on the forum with no luck.
This started after performing a reset trying to clear the black lines across the display... Guess I should have left it alone.
Please open help ticket and send email regarding next steps.
This charge 3 is less than a year old and was bought at best buy to replace an abused and well-worn charge 2 (at least it worked)
10-27-2019 10:29
10-27-2019 10:29
Have you tried the process mentioned in the best answer, this is not the simple soft reset mentioned in the other places but a true hard reset.
11-07-2019 06:21
11-07-2019 06:21
Yes, I have tried the hard reset with the 15 second button press, also the 8 sec button press as described elsewhere. I have also allowed the battery to fully discharge multiple times and then: simply recharged, attached charger and immediately attempted each hard reset procedure.
I still have the logo with 001 and the logo has several black lines through it.
11-07-2019 10:52
11-07-2019 10:52
Take a look at the other threads that have a solution.
11-13-2019 16:05
11-13-2019 16:05
12-26-2019 22:22
12-26-2019 22:22
That did not work for me. Just co times to vibrate and not turn off. I’m not sure what else to do.
12-27-2019 05:25
12-27-2019 05:25
Call customer service.
None of the reset processes found here worked for me.
When I spoke to customer service, they had me try all of them again. Once it was verified that none worked for my device, Fitbit offered a replacement Charge3 or a discount on any item...I opted for the replacement Charge3.
The new unit (without wristband or charger) arrived about a week later.
Customer service via phone was great. Forum support will keep running you through the same reset processes which may work for many issues - however none worked for my device.
Good luck
05-23-2020 20:21
05-23-2020 20:21
This didn’t fix the problem. It was working then this error come on and nothing will restart it. There are no green lights on.
07-03-2020 09:46
07-03-2020 09:46
I followed these steps and got the smiley face- then what do I do? My Fitbit won’t sync or display anything but a line or the 001 error
08-04-2020 16:11
08-04-2020 16:11
i did all the procedure.
the smiley appeared on the screen, but after that it went back to nothing
08-24-2020 05:47
08-24-2020 05:47
I did all the restarts for Fitbit icon with 001. Smiley face but Nothing worked. No green light no battery icon..