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Charge 3 showing a red light

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‎03-06-2019 17:08 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

‎03-06-2019 17:08 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

Need help! My Charge 3 has a red light that never turns off. Started yesterday and it’s draining the battery! Tired rebooting it and it’s still on. Has anyone experienced this? How do I fix it?

 

 

Moderator edit: subject for clarity

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7 REPLIES 7

‎03-07-2019 05:36

‎03-07-2019 05:36

A warm welcome to the Community @Kellie-Ann.

 

Thanks for troubleshooting this red light issue by yourself. Upon checking with our support team, I was told that you have already created a case with them. Please stay tuned to your email to see the steps to follow.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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0 Votes

‎05-10-2019 02:05

‎05-10-2019 02:05

i am also having this issue, getting fed up with the charge 3. I took out a 2 year warranty, its only 5 months old, needed a new strap already and now the red light issue. think it might be time to take back for a refund as it doesnt appear fit for purpose. shame though as i loved it until recently

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‎10-03-2019 06:05

‎10-03-2019 06:05

I am also having this issue and since the red light has been displaying, my heard rate and sleep are no longer being tracked.  I opened a case, via chat, last night and was told I would get an email, but I have not yet.  I reset it twice, it turned green for a few seconds and then went back to red.

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‎10-03-2019 16:34

In response to TLew13

‎10-03-2019 16:34

Call Fitbit and they will replace it for free. I have had to do this twice now

Sent from my iPhone
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‎12-25-2019 06:22

‎12-25-2019 06:22

I started having this problem four days ago. I used the Live Chat feature on fitbit.com and had to do this twice (the first time the customer service agent sent me an email with instructions for the battery and not the red light problem).  The second customer service person helped me solve the red light issue but then the heart rate doesn’t work. After emailing back and forth with the escalations team I am being sent a replacement Charge 3. So in a very long winded way I am saying contact customer service, be persist and always buy a warranty!  

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‎12-25-2019 19:09

In response to eastangliainkc

‎12-25-2019 19:09

Thx for the info! I have had to replace my Charge 3 three times now (all under warranty). I have now moved onto the Versa 2. Good luck

Sent from my iPhone
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‎05-16-2020 14:25

‎05-16-2020 14:25

My charge 3 has a solid red light on back, shows heart rate 125 to 150 at rest. I have rebooted and reset.

This is my second one in a year

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