Charge 3 showing error 001

[Estrellapolaris]

So my dad was complaining that the heart rate monitor wasn’t working and then all of a sudden the Fitbit logo popped up with a 001. This is a Fitbit Charge 3. I tried charging it and the screen does not Change.

Moderator edit: subject for clarity

[LizzyFitbit]

Hi @tsquare71, @TDAnn and @Dhamaraju. Nice to see you here.

@tsquare71, I'm sorry to hear about the experience that you've had with your Charge 3, as well with our support team. I see where are you coming from and thanks for taking the time to share your feedback. Our team constantly reviews the Community to implement changes based on your posts, and we'll make sure to work on it's performance. If you happen to have any difficulty with your device, feel free to let me know. 

@Dhamaraju, I'm glad to hear that your device is working well. Thanks for letting me know the steps that you've tried. I'm sure others will find your post very helpful.

@TDAnn, thanks for stopping by and letting me know that the hourly activity tile was removed from the Fitbit app. I'm sorry for the issues that you've had with that information and if you change of mind, let me know so I can keep helping you about that situation. Thanks for your efforts.

See you around.

[ttnaegle]

My Charge 3 is doing the same thing - showing error 001. I have tried all the variations of restarts and nothing works. Before the 001 appeared, it seemed to get stuck on a screen about notifications and was vibrating and blinking like crazy. I trashed my HR Alta after 7 months because the battery had to be charged twice a day. I have only had the charge 3 for a couple of months and now this. Can you help me?

[TDAnn]

sorry— no idea how to help.

Sent from a very small screen...

[LizzyFitbit]

Hi @ttnaegle, welcome to the Community. @TDAnn, it's great to see you around.

@ttnaegle, thanks for joining the conversation. I'm sorry about the experience that you've had with the Charge 3, I'm here to help you out. You've done a fantastic job with the troubleshooting steps, and since the issue persists, I've requested a case for you. Keep an eye on your inbox, you should be getting a reply soon.

I'll be around if you need anything else.

[ttnaegle]

thank you, @LizzyFitbit . I look forward to additional help!

[LizzyFitbit]

Hi @ttnaegle, I'm glad to hear from you.

Thanks for getting back, and be sure that your case is on good hands. If you ever need something else, feel free to let me know. 

See you around!

[dholmberg]

 My Charge 3 started acting up last night be constantly vibrating and cycling through the screens. It eventually ran out of battery last night. It's been on the charger all day and all it shows is the "001" error that others have described. I have tried to recycle the device to no avail. I'm frustrated that this is a known issue without a quick fix. Please help!

[TDAnn]

You need to contact someone at Fitbit— I’m just a user and have no idea how to fix these glitches! Sorry— I know how frustrating that is...

Sent from a very small screen...

[dholmberg]

I thought they were monitoring the posts. I'll reach out to them.

Moderator edit: personal info removed

[dholmberg]

Hello all... Just an FYI... Best they can do is 5-7 business day replacement with a refurbished item. My unit was less than 3 months old. It was exposed to no water or other adverse conditions. Just a household user walking his dog. It was not used in any workouts. I would not advise purchasing this unit!

[Mclampett]

I noticed that my phone had not sent in three days. Then I remembered that I turn the Bluetooth off so I turned it back on. I finally got the phone to re-sync to the Fitbit earlier today. But now, I have the 001 message and the fax recommended does not work.

[LizzyFitbit]

Hi @dholmberg and @Mclampett, welcome to the Community. @TDAnn, it's great to see you here. I'm sorry for my delayed response.

@dholmberg, thanks for joining the conversation, as well for the time taken to contact our Support Team. I see where are you coming from, and I'm sorry that you've had this experience. Our team often reviews the Community posts to improve our devices, and your comments will not be taken for granted.

@TDAnn,  I believe you're still subscribed to this thread and for this reason you keep getting our users replies. If you wish to unsubscribe from a board, thread, or post, you can delete your subscriptions by following these steps: 

1. Go to your Community Settings, and click "Subscriptions & Notifications." 
2. Click "My Subscriptions" to view a list of posts, threads, and boards that you are subscribed to. 
3. To delete a subscription, check-mark the box next to each respective subscription. Then, click "Email Subscription Options" to the top right, then "Delete Selected Subscriptions."

@Mclampett, thanks for letting me know about your Charge 3. Just to confirm, by fax recommended, do your refer to have tried our troubleshooting steps, such as restarting your device and changing the clock face?

Keep me posted.

[Mclampett]

Thank you for reaching out. After messing around with the charge station, I realized it wasn’t as secure on one side as it should’ve been. Once it snapped into place then the instructions did work to reset it.

Moderator edit: removed personal information

[LizzyFitbit]

Hi @Mclampett, welcome back.

You're welcome, and thanks for keeping me updated. I'm glad that your Charge 3 is now working well. Nice job! I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Catch you later! 

[CarmenAshleigh]

Deleted. I solved my problem by returning to the store and getting a new one. No questions asked. Obviously has a bug 

[LizzyFitbit]

Hi @CarmenAshleigh. It's great to see you around. I'm sorry for the delay in my response.

Thanks for sharing that your Charge 3 is having this behavior, as well for the troubleshooting steps that you've tried. Nice way to go! I've checked I've checked with our Support Team and apparently they already took your case under their wings. Please keep working with them via email so you can receive more details about this situation.

If you need anything else, feel free to reply back.

[Dukeman_94]

I am also having the 001 issue.

I tried the above method of charging and holding the button (difficult as the charger covers the button).

I have also tried the above method of trying to un-pair and re-pair. Still stuck, and now I don't  have a device with my account.

Please help!

[Jennjarskey]

I am having thos problem and have tried the restart several times, to no avail.  My charge 3 is less than a week old.

[CarmenAshleigh]

I do not work for Fitbit and have updated by message above with my solution - returned my lemon to the store.

[CarmenAshleigh]

I do not work for Fitbit and have updated by message above with my solution - returned my lemon to the store.