Charge 3 showing error 001

[Estrellapolaris]

So my dad was complaining that the heart rate monitor wasn’t working and then all of a sudden the Fitbit logo popped up with a 001. This is a Fitbit Charge 3. I tried charging it and the screen does not Change.

Moderator edit: subject for clarity

[erincarly]

UPDATE: It just started having a heart attack. The screen went blank, and the buzzer is pulsing incessantly. I can't get it to stop, although it sounds like it's starting to slow down. Is this the end of my Fitbit? Has anyone else's done this?

[LottieD-]

Hello and thanks
It has restarted now.


Sent from my iPad

[Dsforshier]

Mine has done the same thing yesterday.  I’m still trying to get it resuscitated.  So far I am very disappointed in the Fitbit.  As this is a corporate initiative, I and others will be escalating this to our leadership, although I suspect some of them are also experiencing the same issues and are well aware the product is very buggy.

[jjsgirl]

Hello. I have the same 001 error. Yesterday and this morning my Fitbit was stuck on a neverending cycle of buzzing and vibrating and showing the same screen blinking for the awake and notifications. I have a Charge 3 and now it wont even come on. I am so beyond frustrated. Who can help? 

[erincarly]

UPDATE: The incessant buzzing slowed until the entire battery was drained. I plugged in the device and it immediately came up with the smiley face (which felt a little stabby, but whatever). It took some trying to get the button to stay pressed long enough for a hard restart as was recommended by earlier moderators, and once it did, it seems like everything's okay. But now I feel like I'm just waiting for this error to happen again. Do we know what causes it? Is there something I can do to keep it from happening again? I'd love to hear from a moderator on next steps since this error seems to be a big issue. 

[Dsforshier]

I finally got it started again and it seems to be working.  I’m hoping I don’t have to go through the resetting process again.  

[Emii]

My charge 3 is also showing an error of 001 and won charge. What does this mean? Please help.

[abigailburatti]

 I have oke up in the middle of the night and I tried looking at the time but it just showed me the logo abs 001 tried charging it nothing happened. Tried syncing it to my phone said tracker not found. 

[Pebbles3657]

What did they tell you to do?

[jjsgirl]

I actually chatted with a representative from the Fitbit website and they had me do a series of things but the Fitbit would not perform. They sent me a new one and I received it about two days later through fedex .

[Desireemorris]

Please stop emailing me please and thank you
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Moderator edit: personal info removed

[Pebbles3657]

Thank you. I am afraid I am going to have to call them as well.
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Moderator edit: personal info removed

[VPannabecker]

The Charge 3 does not have a button so these instructions are not applicable. I see that many people in this stream have been sent to the support team. Can you please post whatever instructions the support team is providing for Charge 3?

[HayleyUK]

All of a sudden charge 3 .. same message .. won’t reset .. help please

[HayleyUK]

I called Fitbit, if the rest does not work it cant be fixed and they were aware of that and sent me a new one out after just 3 minutes n the phon.

[HayleyUK]

Did not work on mine either call Customer support they will send you a replacement. 

[TDAnn]

I'm struggling with getting my Charge 3 back on bluetooth--  I've decided to let the battery run down and then recharge because none of the fixes above are working.  I'm surprised at how dependent I am on this stupid piece of technology.

[tsquare71]

Same error code 🙄 this morning.   

[tsquare71]

So I have read about half the 001 Club error code complaints.  However, I have not seen any success stories?

Next step for me is to call in a  work order to customer service.

[TDAnn]

I finally got mine back online-- I did all the stuff that people suggested and when that didn't work I just let the battery run down.  That little fitbit symbol runs it down pretty quickly-- like overnight.
I then just put it back on the charger and got the smiley face, two hours later it was fully charged and I re-did the "set-up a device" and so far it has been working great.  Good Luck-- it is so frustrating when technology let's us down.