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Charge 3 showing "001" error

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‎05-11-2020 17:16 - last edited on ‎09-17-2020 09:38 by

‎05-11-2020 17:16 - last edited on ‎09-17-2020 09:38 by

Just some random splashing of water and the Charge 3 started acting up. Never had moisture problems with it, but I don't think I have taken it swimming. Started out the morning after the splashing, I noticed it needed a charge in the middle of the night.

 

Connected it and in the morning I was greeted with a dark screen but could feel a vibrate when pressing the side button. Saw moisture in contacts area. Been sitting in rice for two days. Tried the recommended restart several times after reading the community questions. Got a smiley face and after a couple minutes, the Error code 001 each time. Is this Charge 3 a lost cause after just 18 months?

 

 

Moderator Edit: Clarified subject

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‎09-04-2020 11:09

‎09-04-2020 11:09

It's great to see you around, @crestain.

 

Thanks for troubleshooting this 001 error issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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