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Charge 3 showing "001" error

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‎05-20-2020 15:45 - last edited on ‎09-16-2020 19:47 by

‎05-20-2020 15:45 - last edited on ‎09-16-2020 19:47 by

My Charge 3 has the Fitbit logo on it and 001. Not sure what that means. How do I get the steps and time back.

Thanks.

 

 

Moderator Edit: Clarified subject

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‎09-03-2020 10:47

‎09-03-2020 10:47

Welcome to the Forums, @EJGA123.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-03-2020 14:13

‎09-03-2020 14:13

I did a hard reboot & just got that error message. I’ve been having issues with the device since the hardware update 

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