Charge 3 showing "001" error

[tannerk]

I have had a Charge 3 for over a year. This week it updated and is no longer working. I get a 001 error. I have been on the forum and tried the fix - plugging it in, holding he button for 25 seconds - it vibrates and then i get a happy face and then nothing. I have turned on always connected and tried to change to clock face with no luck.

I have spoken to the help online and she recommended the same fix and said if that doesn't work the Fitbit is defective and can't be fixed. Because it is no longer under warranty she gave me a coupon for 25% off a new one. I don't want to spend the money on a new one now that I see many people have had this problem in the past week, even with a new Fitbit.

I'm sure it's a software issue with the new update! Fitbit needs to stand behind their product! What is the probability that the next update will fix this problem? They just want me to spend more money!

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to welcome you, @tannerk.

I understand how are you feeling. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.