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Charge 3 showing "Sleep Not Tracked"

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‎01-28-2019 20:39 - last edited on ‎11-17-2020 11:28 by Fitbit Moderator

‎01-28-2019 20:39 - last edited on ‎11-17-2020 11:28 by Fitbit Moderator

Hi y'all. I've been wasting so much time on this, and can't find an appropriate thread.

 

Please correct me if I'm wrong!

 

In short - I really dig my Charge #3, and the app certainly 'synchronises' perfectly (phew!).

However...despite my sleep being accurately measured by the Charge #3 tracker and uploading to the app, my Charge #3 tracker on the down scroll REFUSES to display my sleep despite it uploading to the app without fail...

 

You guessed it: 'Sleep Not Tracked' occurs every day. App displays my sleep, meaning my Charge #3 does track my sleep. It's just the fact it won't display on the scroll function (swiping up on the Charge #3 tracker itself) It is slowly killing me. It's a tiny issue in comparison to seemingly a lot of others' issues, however, it REALLY annoys me for some reason.

 

Can I somehow remove the display on my Charge #3 tracker, just for the sleep bit?

 

P.S. Yes, I've restarted, uninstalled, blah blah blah etc, and still my Charge #3 tracker won't display my sleep. And no, I'm not an insomniac. It is 100% an issue with the Charge #3 tracker display.

 

Thank you for your time!

 

 

Moderator edit: font

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40 REPLIES 40

‎05-16-2020 23:31

In response to MarreFitbit

‎05-16-2020 23:31

Hi

has this fault been resolved yet? I got my charge 3 yesterday and the same as everyone else it says sleep not tracked and also didn’t show walking up and down stairs? The instructions it came with are useless and am struggling with how to make this work correctly.

Any help will be greatly appreciated.

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