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Charge 3 showing "Sleep not Tracked" on the display

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‎01-20-2020 01:02 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-20-2020 01:02 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

On my tracker it displays 'sleep not tracked' but on the app, it has my sleep score. Does anyone have the same problem or know how to fix it?

 

 

Moderator edit: updated subject for clarity

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‎01-21-2020 05:34

‎01-21-2020 05:34

Hi @savage2048, welcome to the Community Forums. 

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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‎01-21-2020 06:15

In response to MarreFitbit

‎01-21-2020 06:15

Fitbit didn't track sleep between 2:16 to 8:41 on Monday. It tracked a few hours later in the day but has now stopped tracking sleep entirely. I have tried a lot of things suggested on internet but nothing works so far.

My charge 3 says "sleep not tracked" and phone says Wear you fitbit to bed. My steps are being tracked.

Thanks

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