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Charge 3 showing "Sleep not Tracked"

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‎02-06-2020 14:40 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-06-2020 14:40 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

My Charge 3 tracks my sleep on my laptop and phone but does not show on my Fitbit Charge 3, any help available please?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎02-07-2020 05:45

‎02-07-2020 05:45

It's great to see you around, @pookieee1.

 

Thanks for letting us know about the issue you are experiencing with your Charge 3 not showing your sleep. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-10-2020 03:20

In response to AlejandraFitbit

‎02-10-2020 03:20

seems fitbit were aware there was a problem with this ,it has since been rectified .many thanks to all x 

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‎02-12-2020 08:10

In response to pookieee1

‎02-12-2020 08:10

Those are great news, @pookieee1. I am glad to hear that your Charge 3 is working properly now. If there is anything else we can help you with, do not hesitate to post it.

 

Happy stepping! 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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