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Charge 3 showing "Sleep not tracked"

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‎04-16-2020 06:11 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-16-2020 06:11 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

Once again my Charge 3 is failing to log my sleep on my device, it logging on my laptop and phone, last time it was fixed at source cause Fitbit were aware of a problem, can anyone enlighten me please?

 

 

Moderator edit: subject for clarity

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‎04-19-2020 10:26

‎04-19-2020 10:26

It's great to see you around, @pookieee1.

 

Thanks for letting us know about the issue you are experiencing with your tracker showing "Sleep not Tracked". We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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