Charge 3 showing white lines on screen

[jmrabadam]

 

I had purchased a Charge 3 from the Fitbit store around a year and a half ago, and the screen had died. Fortunately it was under warranty, so it was replaced. Now, I am experiencing a visual problem. There are white lines running vertical on my screen. I have tried a soft reset and a hard reset, but to  no avail. I have searched the forums but have not found a solution.

 I have attached a photo so you will be able to see what the problem I am experiencing is. Thank you in advance for any help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @jmrabadam.

I am sorry to hear your Charge 3 has vertical white lines on screen. Thanks for trying to resolve this and providing a photo, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

Let me know if you have any questions.