Charge 3 shows 001 on screen

[Zinou23rf]

Hello 

I hope that am not disturbing you i had the same thing only the smiley face appear and it goes all in black and even more there is a code appear in screen 001 with the logo of fitbit if i let it in the cable i hope you answer me cause it's annoying problem.

Tnx 

Moderator edit:  updated subject for clarity and label. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Zinou23rf. I'm sorry to hear your Charge 3 shows 001  with the logo on screen. 

Please confirm that you have restarted your tracker:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Keep on visiting the forums. 

[willjoe]

Step 1: With your Fitbit Charge 3 on its clock face, swipe right to left, until you reach Settings.
Step 2: Swipe down and then tap About. Next, tap Reboot Device, and then tap the checkmark.

Regards,

Will