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Charge 3 shows 2 black lines on the screen

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‎10-06-2020 12:05 - last edited on ‎10-07-2020 04:46 by Fitbit Moderator

‎10-06-2020 12:05 - last edited on ‎10-07-2020 04:46 by Fitbit Moderator

Hi there

Today I've noticed 2 black lines through the top of the screen on my Charge 3.

I've followed all the advice on previous forums to no avail 😞

I've already had to have a replacement in March this year due to faded/ white lines through the screen and you guys were fantastic in sorting it all out.

Please can you help me again 🤞🏻

Thanks in advance

 

 

Moderator edit: updated subject for clarity

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‎10-07-2020 04:45

‎10-07-2020 04:45

Hi @SunsetRunner, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Charge 3 showed 2 black lines. By the way, thank you for trying to get this issue resolved before contacting our forums and your feedback about the replacement you received back in March.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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