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Charge 3 shows a black screen

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‎10-06-2020 03:29 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-06-2020 03:29 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

My charge 3 screen went black I have tried to change the clock didn't fix it and have also tried the resets and it is still blank, it does hook up to the app. This is the second one that has done this might have to just go and buy a normal watch

 

Moderator edit: updated subject for clarity

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‎10-07-2020 17:18

‎10-07-2020 17:18

Welcome to the Fitbit Community @Sevans5.

 

I'm sorry to hear that your Fitbit Charge 3 screen went black. Thank you for the information provided and for trying to resolve the issue before contacting us. 

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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