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Charge 3 shows a line across the screen

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‎10-21-2020 09:58 - last edited on ‎10-22-2020 07:20 by Fitbit Moderator

‎10-21-2020 09:58 - last edited on ‎10-22-2020 07:20 by Fitbit Moderator

I have changed clock faces and gone through the restarts.  I  have only had this Fitbit for a little over a year.. what is the fix on this. I  haven't seen an answer in the forum?

 

 

Moderator edit: updated subject for clarity

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‎10-22-2020 07:19

‎10-22-2020 07:19

Hi @Kerrykristy, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 shows a line across. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via social media and email. I'm glad to hear that a solution was provided. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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