Charge 3 shows black lines on screen

[Turner009]

I have had Charge 1 2 and 3 seems like it last until the new one comes out. Anyone feel me on that? 

Screen on the 3 went out a few weeks ago and the plug in reset helped, now I have black lines on most of the screen and nothing helps. .....funny how the charge 4 is out now. 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Turner009, it's great to see you in our Fitbit Community. I'd like to thank you for your preference in our Fitbit devices. However, I'm sorry to hear that the screen of your Charge 3 shows black liens on most of it. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.
8. Try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed

Keep me posted on the outcome.