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Charge 3 shows black lines on the screen

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‎08-24-2021 08:18 - last edited on ‎08-24-2021 09:30 by Fitbit Moderator

‎08-24-2021 08:18 - last edited on ‎08-24-2021 09:30 by Fitbit Moderator

Please can someone help….have 3 black horizontal lines on my charge 3 screen obscuring the time and date….have synced and rebooted but still there……any advice would be much appreciated,  thank you 

 

 

Moderator edit: updated subject for clarity

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‎08-24-2021 09:29

‎08-24-2021 09:29

@Jacky11-1 It's great to see you in our Fitbit Community. Regarding the horizontal lines that appear on the screen of your Charge 3, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since the issue persists even after restarting your Fitbit device, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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