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Charge 3 shows grey lines down screen after charging

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‎10-24-2020 11:09 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-24-2020 11:09 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

I have owned my Charge 3 for 20 months. I charged it today and when turned off charge vertical grey lines have appeared on the display. this means I have difficulty reading the content. I have restarted and charged the device, but it makes no difference. What would you advise? I've also changed the clock and reset The device am I able to. Get a replacement? 

 

 

Moderator Edit: Clarified subject

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‎10-25-2020 10:45 - last edited on ‎01-24-2025 07:18 by Fitbit Moderator

‎10-25-2020 10:45 - last edited on ‎01-24-2025 07:18 by Fitbit Moderator

@SunsetRunner I hope you're doing well!

Let me help you with your Charge 3 screen not working as it should and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so please work with them to find a solution to this issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-25-2020 11:11

In response to AlvaroFitbit

‎10-25-2020 11:11

I havent heard anything from them ??

Dawn K Ball
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