Charge 3 shows grey lines down the screen

[cevets]

Hi, My Charge 3 has just today developed grey lines down screen. I have tried a normal restart and a long restart (15 seconds) and it has not fixed the problem.

It is using a standard Fitbit clock display.

Thanks

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @cevets.

Thank you for the steps you followed before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

If you have any questions, please let us know.

[cevets]

Hi,

I am sorry to report the replacement is showing the problem. I followed the usual instructions and connected my Fitbit charging lead to my laptop as normal and connected the replacement device. As soon as the screen lit up on the new device it was showing the same "lines down the screen" problem as my original charge 3.

Please can you advise what my next steps are as I am worried the problem is actually with the charging lead?

Thanks

Steve

[EdsonFitbit]

Thanks for the response @cevets.

I'm sorry to hear about the issue you experienced with your Fitbit Charge 3.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Please let us know if you have any question.