help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 shows horizontal lines on screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-15-2020 15:03 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

‎11-15-2020 15:03 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

Hello, I am having the same black line issue with my charge three and I have also restarted it without any progress. Please help.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-16-2020 06:48

‎11-16-2020 06:48

@MichaelDennie Welcome to the Fitbit Community!

 

Sorry to hear that your Charge 3 screen is showing lines and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-16-2020 07:07

In response to AlvaroFitbit

‎11-16-2020 07:07

Hi I am also having the same problem and have tried all the resets . Please help ! 

Best Answer
0 Votes

‎11-16-2020 08:01

In response to Dominic19

‎11-16-2020 08:01

@Dominic19 Thanks for being part of our Community! 

 

Let me help you with your Charge 3 screen and thank you for already troubleshooting this issue. I have also created a ticket so you will be contacted by our Support team via email.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes