Charge 3 shows lines on the middle of the screen

[yvonne4027]

I have tried restarting my charge 3 watch and the lines are still there.  I also tried changing the clock face and it says it cannot connect to charge 3.  I also have a problem updating my fitbit app as there is no tab in the playstore app  that says UPDATE while my fitbit app keeps telling me to update my app.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @yvonne4027, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 has lines across. By the way, thank you for trying to get this issue resolved before contacting our forums.

I'd like you to try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.
8. Set up your tracker from scratch and see if the issues get fixed.

Keep me posted on the outcome.

[Hels232]

I have the same problem. Tried the long restart still not working. Had my charge 3 for 8months 

[yvonne4027]

HI, restarting my watch does not work. The lines are still there.  When I look at my watch at an angle, I can see that the lines are etched onto the glass case in even intervals.

[AlvaroFitbit]

@Hels232 Thanks for joining us! 

@Hels232 @yvonne4027 thank you for troubleshooting this issue. @yvonne4027 I have created a ticket so our Support team can further assist you via email. @Hels232 I noticed that you already have a ticket with them so work with the team to find a solution.

Let me know how it goes.