Charge 3 shows the Fitbit icon and 001

[BertandFlo]

My charge 3 stopped working yesterday. It had a low battery so I put it on charge, when I removed the charger it had the Fitbit icon and 001. Checked on the app help section and followed the recommend steps. The smile appeared on screen but shortly disappeared, after a few minutes it goes back to the Fitbit 001. I’ve tried several more times to reboot but it’s still the same. The flashing lights that detect heart rate aren’t working either. Any tips how to get it working again? Thanks 🙂

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @BertandFlo.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[HeidiPeeters]

Mine started doing the same 2 days ago, I tried different ways to reset it which I found online but none of them work.. 

I plugged it into the charger, held the button on the side for 15" after which I got the smiley screen and then the screen went black. I took it out of the charger and then put it back in the charger but the screen remained black.. When pressing the button on the side it would vibrate so it is somewhat responsive, but not more than that. After a while the 001 error would pop up again.. I've tried more then 10 times but it's not working..  

[EdsonFitbit]

Welcome to the Fitbit Community @HeidiPeeters.

Thank you for the information provided and for the time you spent dealing with this situation.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.