Charge 3 shows white ghost face and horizontal line

[katyo1]

My Charge 3 (which I was given as a present 3 months ago) started to play up last night.  It wouldn't turn on at all so I did the 15 seconds on charge and it then went to dnd mode.  When trying to change it nothing happened so I again tried to charge and then the white lines came up.  Today I have tried again with 15 secs on charge, took it off charge and then on again and now I get the ghost face with a white line and when I take it off charge I get the ghost face with a smiley face but am unable to change that.  I have also tried changing the clock face but this didn't work either.  Can anyone help please?  

Moderator Edit: Clarified subject

[AlvaroFitbit]

@katyo1 I hope you're doing well!

Sorry to hear about your Charge 3 screen not working correctly and thank you for troubleshooting this issue. I noticed that you already have a ticket with the Support team so please work with them to find a solution.

Let me know how it goes.

[katyo1]

Thank you Alvaro, it is all sorted.  Fitbit gave me the option to replace my fitbit or buy a newer model for 50% off.

[AlvaroFitbit]

@katyo1 thank you for your reply.

Really happy to hear that our Support team was able to help you and provide you with these options. Hopefully you will be back on track in short time.

Happy stepping and stay safe!