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Charge 3 shows white line & not pairing

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‎11-28-2020 06:36 - last edited on ‎12-02-2020 08:22 by Fitbit Moderator

‎11-28-2020 06:36 - last edited on ‎12-02-2020 08:22 by Fitbit Moderator

My fitbit stopped tracking my sleep so I unpaired it and tried to repair but it wouldn't repair. Tried rebooting it to now get stuck with a solid white line on a black screen. 

 

 

Moderator Edit: Clarified subject

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‎11-28-2020 06:47

‎11-28-2020 06:47

White line gone but still not pairing. It says its taking longer than usual but how long should I wait?! 

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‎12-02-2020 08:30 - last edited on ‎04-30-2025 10:43 by Fitbit Moderator

In response to LL87

‎12-02-2020 08:30 - last edited on ‎04-30-2025 10:43 by Fitbit Moderator

@LL87 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 not pairing with your phone and happy to hear that the line issue was resolved. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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