Charge 3 shows white lines down the screen

[_Rach_H_]

Plugged my Charge 3 in the other day, and when it came back on there were the white lines of doom all down the screen.

I have tried the soft reset (unit on charge, hold button for 8 secs until smiley face shows)

I have tried changing the clock face

I have tried the long reset (unit on charge, hold button when battery icon shows for 15 secs, progress bar comes up and short vibrations as it fills in, take unit off charge, plug back in and turn back on)

I even tried changing the clock face again after that.

No different, white lines are still there - and I am pretty fed up as this is the 3rd Charge 3 unit this has happened to!

Is anyone from Customer Services on, can you tell me if I am able to get yet another replacement?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @_Rach_H_, welcome to our Fitbit Community. I totally understand how you feel about the lines that appear on the screen of your Charge 3. By the way, thank you for trying to get this issue resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[_Rach_H_]

Thank you, I have had - and replied to - an email from the Support team now.

Cheers!

[JuanJoFitbit]

Hi @_Rach_H_, I'm glad to hear that our Support team is already taking care of your case. Thank you for following up with them.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀