help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 shut down in the water

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-16-2021 12:30

‎06-16-2021 12:30

I took my Charge 3 in the water for the first time today.  I charged it fully last night and about 30 minutes into my swim it started buzzing on my wrist and then it shut down.  I got home, plugged it in, the smiley face came on and then more vibrating/buzzing then a straight line across the screen and nothing since. It's not even 2 years old.  I bought it so I could take it swimming and then lockdown hit and the pools shut down and today was the first time I had the chance to use that function and it died on me.  I'm very disappointed and want to know how to claim my warranty service

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-16-2021 14:58

‎06-16-2021 14:58

Welcome to the Fitbit Community, @TMcK77.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes