Charge 3 side button is stuck and the screen won't turn on

[Angelyn5]

My Fitbit charge 3 side button is stuck.  I tried the how to fix it responses of  restarting the Fitbit but when it comes to pressing the side button in I get nothing.  I don’t know what else I can do...I need help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Angelyn5, welcome to our Fitbit Community. I'm sorry to hear that the side button of your Charge 3 got stuck and now the screen won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please let me know if your Charge 3 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if it comes back to life.

In case the button is still stuck, try cleaning around it with a toothpick and see if the button unlocks.

Keep me posted on the outcome.

[Angelyn5]

Hi JuanJoFitbit,
Thank you for replying back. My Fitbit does not vibrate at all after it
went blank. I will do what you suggest and charge it for 2-3 hours and see
what happens.
I will get back to you


Thank you