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Charge 3 significant delay after clicking on the sleep tile

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‎04-06-2021 12:38 - last edited on ‎04-07-2021 04:08 by Fitbit Moderator

‎04-06-2021 12:38 - last edited on ‎04-07-2021 04:08 by Fitbit Moderator

Charge 3 significant delay when clicking the sleep box. Delay going to sleep page, and once the sleep page finally comes up there’s another delay waiting for the more recent sleep logs to pop up and then for the sleep scores to pop up. This is the only issue I’m having. Everything else functions normally. This delay in bringing up the sleep page started about 3 weeks ago. I don’t know, maybe it’s a “bug” that can be addressed in an update or something. I don’t really know what to do besides post here, so any suggestions are welcome 🙂

 

 

Moderator edit: subject for clarity

 

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‎04-07-2021 04:13 - edited ‎04-07-2021 04:15

‎04-07-2021 04:13 - edited ‎04-07-2021 04:15

Hello @SaintJ Welcome to the community forums! Thank you for the information! 

 

I'd like to let you know that it should take a few minutes for your Sleep and Sleep score to appear after syncing, but if it takes too long, please confirm how long. In the meantime, please try the following: 

 

  • Force quit restart the App. 
  • Log out from the Fitbit App. 
  • Restart your mobile device. 
  • Log in back into your Fitbit account. 

I also recommend performing some troubleshooting steps for syncing. For tips, see: Why won't my Fitbit device sync?

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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