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Charge 3 silent alarm issue

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‎01-18-2021 07:09 - last edited on ‎01-18-2021 17:39 by Fitbit Moderator

‎01-18-2021 07:09 - last edited on ‎01-18-2021 17:39 by Fitbit Moderator

My Charge 3. This may be a software issue. The alarm still does not go off at 3:30am.  I tried restarting it and uninstalled  & reinstalled the app.  I tried everything and no alarm sounds even though it says it's on every day of the week.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-18-2021 17:38

‎01-18-2021 17:38

Hi @awo2108, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎01-20-2021 00:56

In response to RicardoFitbit

‎01-20-2021 00:56

I did reboot it and the alarm never went off this morning. I have it set
for 3:30am - 5 days a week.
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‎01-20-2021 15:18

In response to awo2108

‎01-20-2021 15:18

Your reply is appreciated @awo2108.

 

I'm sorry to know that you're still experiencing difficulties with your Charge 3. Since our restart process didn't fix the issue, can you please try the following steps to perform a long restart process and let me know if the issue persists?

 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again.

 

I'll be here if further assistance is needed.

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