Charge 3 sleep, active hours and notifications issues

[Meadow18]

My Amazon Fitbit app will not sync and track my sleep stages, and active hours, or give notifications. Though it does count steps, floors, calories. It just shows how long I slept, and says it was deep sleep the whole time with a strait dark blue line. Don't know what to do.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Meadow18.

Thanks for the information provided, can you please be more specific about it? Is the issue with your Fitbit or Amazon?.

I hope to hear from you soon. 🙂

[Meadow18]

I'm pretty sure it's my Amazon Fire.

[AlejandraFitbit]

Thanks for the information, @Meadow18.

Keep in mind that your device needs to be compatible in order to connect with your Fitbit. You can check which devices are compatible by checking our help article: Which phones and tablets can I use with my Fitbit watch or tracker?.

I will catch you later. 🙂