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Charge 3 sleep and heart rate tracking issues

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‎04-04-2021 11:21 - last edited on ‎04-05-2021 09:40 by Fitbit Moderator

‎04-04-2021 11:21 - last edited on ‎04-05-2021 09:40 by Fitbit Moderator

When I look at my Fitbit it is only giving me my resting heart rate not my heart rate. I went to settings on my Fitbit and my heart rate tracking is turned on but still not working. 

 

When I sync using my app on my iPhone it doesn't  give me any sleep information.  It always gave me this information.  Now the sleep has a plus sign and when I click on it it asks me to log my sleep. that doesn't help me with any information about my sleep. I went to an thread that dealt with both of these issues and the link to the BEST ANSWER does not work.  Very frustrating.

 

 

Moderator edit: updated subject for clarity

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‎04-06-2021 11:05

‎04-06-2021 11:05

@Hopeful145 I hope you are doing fine.

 

Sorry to hear about this. I was checking with Support and could see that you already have a ticket with them. Please keep working with the team to find a solution.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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