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Charge 3 sleep, heart rate, exercise not registering

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‎04-20-2021 09:10

‎04-20-2021 09:10

My Charge3 has not registered sleep, heart rate or exercise for several weeks.   Please help!  I’ve done the smiley face reset and the longer line reset.  

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‎04-20-2021 18:17

‎04-20-2021 18:17

Welcome to the Fitbit Community, @SunsetRunner.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

I noticed that you've been in touch with Customer Support. If after following their instructions you are still experiencing difficulties, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support.

 

If you want to chat with us online or give us a call, please click here to get connected.

 

See you around.

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