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Charge 3 sleep information inaccurate

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‎06-14-2020 08:28 - last edited on ‎11-05-2020 09:38 by Moderator Alum

‎06-14-2020 08:28 - last edited on ‎11-05-2020 09:38 by Moderator Alum

Hi. Has anyone else seen odd things with their Deep Sleep scores/times? If I wake up from a sleep and look at my deep sleep times it says one thing (e.g. 50 minutes), but then look at it later sometimes (not always) the overall total is reduced - it might says 42 minutes instead.

 

Anyone else seeing this? I'm particularly using my Fitbit Charge 3 to monitor my deep sleep, so it's of interest to me. I'm syncing with an Android Lenovo P2.

 

 

Moderator Edit: Clarified subject

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‎11-05-2020 09:39

‎11-05-2020 09:39

Welcome to the Community, @NaturallyPaul.

 

Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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